Refund policy

  •  You will be responsible for paying postage on any returns or exchanges.
  •  Refunds for store credit only. * (sale items - exchange only).
  • Items purchased from Tru Mindset Apparel may be returned for store credit.  All return requests must submitted within 15 days of receiving your shipment.   Each item must have the original tags attached and be unworn as well as unwashed. Tru Mindset Apparel will not issue any refunds on returned products.
  • If a product in your order is out of stock, you will automatically be refunded for the purchase price of that item(taxes included).
  • If you would like to return an item for for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code. *
  • You will have 15 days from delivery of your package to file a return claim with customer service. 
  • If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. As soon as we can see there's an update on the tracking back to our facility we will send out a replacement. 
  • If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
  • Gift Cards are non-refundable.
  • If the item was purchased at an event or any other special event, we do not accept any returns or exchanges.
  • Sale items (Sale Tab/Collection), swimwear, and intimates are not eligible for returns or exchanges, unless reason is for defective items.
  • Purchases made with Black Friday and Cyber Monday discounts will not be eligible for returns, unless reason is defective. We will allow size exchanges only, no store credit or refunds.
  • Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any orders placed before or after the time of sale. This applies to Black Friday and Cyber Monday deals. There will be no refunding of the difference in price if you purchased an item before the sales started.