Terms of service

Orders

• Our software does not allow us to make manual adjustments to finalized purchases.  All orders will be processed and shipped as originally placed.
• Customers are responsible for providing an accurate shipping address.  To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.  
• Tru Mindset Apparel is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
• All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
• Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

• Discount Codes

  • All discount codes must be entered at the time of checkout.  
  • For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted.
  • Only one discount code can be applied per purchase.